When your phone breaks or gets lost, you might wonder, "Does Asurion send new phones?" The answer is yes, sometimes. Asurion, a leading tech care company, provides insurance for your mobile device and offers replacement services. If you’re eligible, they can send you a new phone as a replacement for your damaged or lost device. Now, let’s dive into how you can get a replacement phone from Asurion.
Step by Step Tutorial: Getting a Replacement Phone from Asurion
Before we get into the nitty-gritty, this step-by-step guide will walk you through the process of getting a replacement phone from Asurion. It’s pretty straightforward, but there are a few important things you’ll need to know.
Step 1: File a Claim
To start the process, you’ll need to file a claim with Asurion.
Once you realize your phone is damaged or missing, head to Asurion’s website or call their customer service to file a claim. You’ll need to provide some information like your phone’s make and model, what happened to it, and your personal details.
Step 2: Pay the Deductible
If your claim is approved, you’ll be required to pay a deductible.
The amount of the deductible varies depending on your phone and the type of insurance plan you have. Make sure you understand the costs involved before you proceed.
Step 3: Receive Your Replacement Phone
After paying the deductible, Asurion will send you a replacement phone.
Asurion aims to get a replacement phone to you quickly, often by the next business day. However, it’s not always guaranteed that the replacement will be brand new. It could be a refurbished phone that’s as good as new.
After completing these steps, you’ll receive a package from Asurion with your replacement phone. Set it up and you’ll be back to texting, calling, and scrolling through social media in no time.
Tips for Getting a Replacement Phone from Asurion
- Always back up your data regularly so you can easily transfer it to your new device.
- Make sure to report any loss or damage as soon as possible to avoid delays in the replacement process.
- Check the details of your insurance plan to understand what’s covered and what’s not.
- Keep your personal information and proof of purchase handy, as Asurion may request them.
- If you receive a refurbished phone, inspect it thoroughly upon arrival to ensure it’s in working order.
Frequently Asked Questions
Does Asurion always send brand new phones?
No, Asurion may send a refurbished phone that meets their high quality standards.
How long does it take to get a replacement phone from Asurion?
Asurion aims to deliver replacement phones as quickly as possible, often by the next business day.
Is there a limit to how many times I can get a replacement?
Yes, the number of replacements you can get may be limited based on your specific insurance plan.
Can I choose the model of my replacement phone?
Asurion will try to replace your phone with the same model, but in some cases, you might receive a similar model if the exact one isn’t available.
What if the replacement phone I receive is defective?
If the replacement phone is defective, contact Asurion immediately to get a resolution.
Summary
- File a claim with Asurion.
- Pay the deductible.
- Receive your replacement phone.
Conclusion
So, does Asurion send new phones? Yes, they do, but sometimes they might send a refurbished one instead. The process is designed to be quick and easy, helping you get back on track with minimal disruption. Remember to back up your data, report any issues promptly, and know what your insurance covers. With Asurion, you can rest assured that even when accidents happen, you won’t be without your beloved phone for long. Keep this guide in mind for a smooth and speedy replacement process!